Privacy Policy

For ICICI Bank Limited, Sri Lanka Branch ('ICICI Bank', 'we', 'our' or 'us'), an important part of our commitment to providing our customers ('Customer', 'you' or 'your') with excellent service is our respect for your right to privacy. While safeguarding your information is the cornerstone of our ability to provide excellent service, our most important asset is our Customers' trust. Ensuring that your personal information (information that refers to you specifically as our customer) is kept secure, is a top priority for us.


ICICI Bank is committed to maintaining the accuracy, confidentiality and security of your personal and financial information. As part of this commitment, we have established 'Eight Privacy Principles' to govern our actions relating to the use of Customer information.

Eight Privacy Principles

  1. Accountability:
    ICICI Bank is responsible for maintaining and protecting Customer information that is under our control. For any queries, please address your queries to us at the address provided at the end of this Privacy Policy.

  2. Identifying Purposes:
    To the extent practicable, we will identify and document the purposes for which personal information is collected at or before the time such information is collected. The information that we may request will depend on the product(s) or service(s) you have selected.

    Most of the information collected comes directly from you when you apply for financial products or services. We may also require provision of information from the credit bureau , income sources and personal references you have provided to us. Obtaining additional information from such third parties helps us, among other things, to assess your eligibility for our products or services.

    We will not make unsolicited requests for customer information through email or the telephone, unless customers initiate contact with us . In the unlikely event that customers receive unsolicited requests for information through email or the telephone from us, the customer should contact his/her relationship manager immediately, so that we can immediately stop making such unsolicited queries to the customer. We will use any information collected for the purposes it was collected and in accordance with applicable law, mainly to assist us in customizing and delivering services and products to our customers . Under no circumstances will we ask customers to reveal their Personal Identification Numbers (PINs) or Passwords for our Direct Banking services.

  3. Handling of Customer Information:
    We have established strict confidentiality standards for safeguarding customer information.

  4. Disclosure of Customer Information:
    Unless pursuant to and in accordance with applicable law or in connection with or in the ordinary course of providing services to you or in order to protect/ safeguard the interests of ICICI Bank and/ or its affiliates, we will not disclose customer information to external parties.

  5. Compliance By External Parties:
    External parties who, in the course of providing support services to us, may come into contact with customer information, are required to observe our privacy standards.

  6. Accuracy:
    Customer information should be maintained in as accurate, complete and up-to-date form as is necessary for us to serve you.

    To help us keep your personal information up-to-date, you are required to keep us informed of any changes to your personal and other particulars. If you find any errors in our information about you, let us know and we will make the corrections as soon as reasonably practicable.

  7. Safeguarding Customer Information:
    We will protect your personal information with appropriate safeguards and security measures. We use a variety of security measures such as restricting employee access to files and data centres, using fireproof and locked file cabinets, and employing a variety of electronic security measures, such as passwords, personal identification numbers and data encryption techniques.

    [We use the 128-bit SSL encryption which is the commercially available security protocol for encrypting or scrambling data transmitted over the Internet. It is also currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Sri Lanka and financial institutions worldwide.]

    Only your valid username and Password which identify you uniquely, will allow you to log in to our secure web site(s). This ensures that messages from authorised users only are admitted into our secure site(s).

  8. Customer Concerns
    If you have any questions, concerns or problems about privacy, confidentiality or how a request for information was handled, please write to/e-mail us (marking the same to the attention of the Anti Money Laundering officer) at the below noted address or call/fax us at the below noted numbers:

    Address: ICICI Bank Limited,
    Sri Lanka Branch
    58 Dharmapala Mawatha
    Colombo 7
    Sri Lanka
    Tel : 0094-11-4242400
    Fax :0094-11-4719611.

Privacy Online - General

We may use small text files called 'cookies' to improve your web site experience. Cookies can track how and when you use a site, which site you visited immediately before, and it is able to store that information about you. Cookies may be used to identify your computer, but will not be used to gather personal information about you or data residing on your computer. The use of cookies is now standard operating procedure for most web sites and you may enable your browser to notify you when it is receiving a cookie.


ICICI Bank shall not be held liable for disclosure of the personal information pursuant to the terms of any agreement with a Customer.


ICICI Bank is strongly committed to protecting the privacy of its Customers and has taken all necessary and reasonable measures to protect the confidentiality of the Customer information and its transmission through the worldwide web and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreements, if any, with the Customers.


ICICI Bank uses [128-bit encryption], for the transmission of the information for the logged-in pages. When the information provided by the Customers is not transmitted through this encryption system, the Customers' system (if configured accordingly) will display an appropriate message ensuring the best level of security for the Customers' information.


You are required to cooperate with ICICI Bank in order to ensure the security of the information, and it is recommended, for example, that you choose passwords carefully such that no unauthorised access is made by a third party. You should not disclose your password to anyone or keep any written or other record of the password in such a way that a third party could access it.


The Customer shall not disclose to any other person, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the services through the web site. Failure to comply with this obligation shall be deemed a breach of the terms herein and shall entitle ICICI Bank to terminate the relevant services.


If you suspect that your privacy has been invaded or that your account(s) has/have been accessed by unauthorised persons, please change your Password immediately and contact us immediately by calling the number below. Check your account statements to see if any transaction has been performed without your authorisation. Should there be any unauthorised or unusual transactions, please notify us immediately.


You should check your account statements regularly and notify us promptly of any errors.

Bank Accounts

If you object to any entry or omission in your bank account statement, Deposit Confirmation Advice, any other statement showing the state of the account, in respect of any calendar month, you must inform the Bank in writing within seven (7) days of receipt of such statement either in physical form or email. Failure to do so shall constitute your acceptance of the account statement and the correctness of the account statement.

Other Web Sites

The ICICI Bank web site(s) may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavour to only link to sites with appropriate privacy standards, our Privacy Policy will no longer apply once you leave the ICICI Bank web site. Additionally, we are not responsible for the privacy practices employed by other third party web sites. Therefore, we recommend that you examine the privacy statements and policies of those sites to learn how your information may be collected, used, shared and disclosed.